The job criteria for a property manager is fairly consistent from one agency to another. Property Management “101” includes:
- Marketing your invest property
- Finding and screening potential new tenants
- Organising the collection of rent
- Preparing Entry & Exit Condition Reports
- Regular inspections of the property
- Handling repairs and maintenance
- Managing day-to-day interactions with tenants
Unfortunately, there is a high turnover rate in property management. Most Landlords can attest to this.
Ask yourself these questions:
- How many property managers have taken care of your property?
- Do you know the name of your current property manager?
- Does your property manager know your name?
- How long does it take for your property manager to respond to your calls or emails?
- Are your tenants wanting to move out of your investment property because nobody is listening to them?
- Are you receiving your routine inspection reports frequently?
The priority of many agencies is to list, list, list, to the point that their property management department is swamped and can’t cope with the volume of work involved in managing hundreds, and sometimes thousands, of properties.
While listing properties is essential to the business, listing more properties than the business can handle means staff are overextended and the genuine “care” of the Landlord, the Tenant and the property is the first thing to fall off the rails. It becomes a matter of survival and ticking the boxes, rather than offering quality long-term service.
Hence the high industry turnover rate.
At Sunshine Coast Rental Managers, we take our Property Care responsibilities seriously as our aims are aligned – to minimise costs and maximise returns – by offering an exceptional level of service to both our Landlords as well as our Tenants.
So what is the SCRM difference?
- Our Landlords are on speed-dial. No call goes unanswered, every call is returned, and regular feedback is provided in our unwavering aim to get the best possible outcome for our Landlords.
- We never hand out keys to prospective Tenants. Tenants are supervised during inspections.
- We don’t just open the door to the property for Tenant inspections. We “sell” the features and benefits of your property including its location and the surrounding attractions, services and amenities.
- We provide feedback and make recommendations.
- We put each and every Tenant through a stringent screening process, without fail.
- We complete a very thorough Entry Condition Report with extensive photographic evidence, and you receive a copy.
- The Tenant will receive a settling in phone call from our office within the first week of their tenancy to check that they know how everything works.
- Tenants are very clearly made aware of our “zero tolerance” policy towards overdue rent.
- The first routine inspection is carried out one month into the lease, giving us the opportunity to see how the Tenants have settled in and very quickly pick up on issues that need immediate attention.
- “Neighbourhood Watch” – we provide our contact details to the immediate neighbours of the property so that they can report any issues they notice, such as excessive noise or pets escaping the yard.
- We make sure all maintenance and repairs are approved before we incur any costs to you, no matter how big or small the job.
- We actively investigate rent increase potential when the property is due for a lease renewal.
Simply put, we care about what we do and the people we deal with, and each property managed is treated as if it were our own.
Because you are dealing with the owner of the business who is also your property manager.